QuickBooks Error 1328 is a common issue encountered by users during the installation, update, or repair of QuickBooks Desktop. This error typically manifests when the software is unable to update or modify specific files, often leading to interruptions in the installation or update process. The error message is usually displayed in the following format:
- Error Message Example:
Error 1328: Error updating file C:\Config.Msi\PTXXX.tmp.
System Error: -1072807676
This error can be frustrating, as it prevents users from successfully completing essential tasks such as updating the software, repairing the installation, or even reinstalling QuickBooks. To effectively resolve this issue, it is important to understand its root causes and implement appropriate troubleshooting steps.
Potential Causes of QuickBooks Error 1328
Several factors can contribute to the occurrence of QuickBooks Error 1328. Below are the most common causes:
- You may be using corrupted or missing installation files, which can trigger QuickBooks Update Error 1328.
- If Windows has damaged or incomplete system files, this can also result in Error Code 1328.
- A damaged QuickBooks Config.msi file can contribute to Error Code 1328 in QuickBooks Desktop.
- An outdated or incompatible Windows OS may cause this issue.
- Conflicts with third-party programs, antivirus, or firewall software can lead to this error.
- QuickBooks Error Code 1328 may occur if your QuickBooks has insufficient user permissions (non-admin access).
- Corrupted QuickBooks program files can cause this error.
- An incomplete or failed QuickBooks update may trigger Error Code 1328.
- Registry errors or misconfigured settings can result in this issue.
- Hardware or disk errors on the system may also cause Error Code 1328.
Signs and Symptoms of QuickBooks Desktop Error 1328
Users experiencing QuickBooks Error 1328 may notice the following signs and symptoms:
- Failed Updates:
The QuickBooks update process may fail repeatedly, preventing the software from being updated to the latest version. - Installation or Repair Interruptions:
Attempts to install, reinstall, or repair QuickBooks may be interrupted, often accompanied by the error message. - Software Crashes:
QuickBooks may crash or respond slowly during use, indicating underlying issues with the installation or system configuration. - System Performance Issues:
The Windows operating system may exhibit slow performance, frequent crashes, or unresponsiveness. - Error Messages:
The error message associated with Error 1328 may appear on the screen, often referencing temporary files or system errors.
Conclusion
QuickBooks Error 1328 is a multifaceted issue that can arise due to various factors, including corrupted files, system configuration issues, or network interruptions. By understanding the potential causes and symptoms, users can take proactive steps to troubleshoot and resolve the error. Implementing the recommended solutions, such as running diagnostic tools, clearing temporary files, or repairing the installation, can help restore QuickBooks functionality and ensure a smooth user experience. For persistent issues, professional support may be required to address deeper system or software conflicts.
Effective Methods to Resolve QuickBooks Error Code 1328 (During Updates)
This guide provides a detailed overview of straightforward techniques to help you resolve QuickBooks Desktop Error Code 1328, which often occurs during software updates. Follow these methods to address the issue efficiently.
Method 1: Rename the ‘Config.msi’ File
One of the primary solutions to resolve Error Code 1328 is renaming the ‘Config.msi’ file on your system. This action prevents QuickBooks from accessing the file, potentially resolving the issue. Here’s how to proceed:
- Open File Explorer: Press the Win + E keys simultaneously to launch File Explorer.
- Navigate to the C: Drive: Locate and open the C: Drive on your computer.
- Search for the ‘Config.msi’ File: Use the search bar to find the ‘Config.msi’ file within the C: Drive.
- Rename the File: Right-click on the file and select the Rename option. Append .old to the end of the file name (e.g., Config.msi.old).
- Save Changes: Click anywhere on the screen to save the new file name.
- Retry the Update: Attempt to update QuickBooks again to check if the issue is resolved.
If the error persists, proceed to the next method.
Method 2: Utilize the QuickBooks Install Diagnostic Tool
The QuickBooks Install Diagnostic Tool is a powerful utility designed to address installation and update-related issues, including Error Code 1328. Follow these steps to use the tool effectively:
Step 1: Download and Install QuickBooks Tool Hub
- Close All Programs: Ensure that QuickBooks and all other applications are closed.
- Download the Tool Hub: Visit the official Intuit website to download the QuickBooks Tool Hub.
- Run the Installer: Locate the downloaded quickbookstoolhub.exe file in your Downloads folder and double-click to run it.
- Follow Installation Instructions: Complete the installation process by following the on-screen prompts.
- Accept Terms and Conditions: Check the box to agree to the terms and conditions, then proceed with the installation.
- Verify Installation: Once installed, a QuickBooks Tool Hub icon will appear on your desktop.
Step 2: Run the QuickBooks Install Diagnostic Tool
- Launch the Tool Hub: Double-click the QuickBooks Tool Hub icon on your desktop to open the application.
- Navigate to the Installation Issues Tab: Select the Installation Issues tab within the Tool Hub interface.
- Select the Diagnostic Tool: Click on the QuickBooks Install Diagnostic Tool option.
- Run the Tool: Allow the diagnostic tool to scan and repair any installation-related issues. This process may take some time to complete.
- Restart Your Computer: Once the tool has finished, restart your system to apply the changes.
Additional Recommendations
- Ensure Administrative Privileges: Always run QuickBooks and its associated tools with administrative rights to avoid permission-related issues.
- Check for System Updates: Ensure your operating system is up to date, as outdated system files can sometimes interfere with QuickBooks updates.
- Verify Internet Connectivity: A stable internet connection is crucial for downloading and installing updates without interruptions.
By following these methods, you should be able to resolve QuickBooks Error Code 1328 effectively. If the issue persists, consider reaching out to QuickBooks support for further assistance
Method 3: Update the Windows Operating System
Updating your Windows OS can resolve a wide range of QuickBooks-related issues, including update errors like Error Code 1328. Keeping your system updated ensures compatibility and smooth functionality. Follow these steps to update your Windows OS:
- Open Windows Settings: Click on the Start button and select Settings (the gear icon).
- Navigate to Update & Security: Within the Settings menu, choose Update & Security.
- Access Windows Update: From the left-hand menu, select Windows Update.
- Check for Updates: Click on Check for updates to allow the system to scan for available updates.
- Download and Install Updates: If updates are found, proceed to download and install them. Ensure all critical and optional updates are installed.
- Restart Your Computer: Once the updates are installed, restart your system to apply the changes.
Updating your Windows OS not only resolves QuickBooks errors but also enhances overall system performance and security.
Method 4: Repair QuickBooks Desktop Installation
If the error persists, repairing the QuickBooks Desktop installation can help resolve underlying issues. This process reinstalls critical components without affecting your company files. Follow these steps to repair QuickBooks:
- Log in as Administrator: Ensure you are logged into your system with administrative privileges.
- Open Control Panel: Navigate to the Start menu and open the Control Panel.
- Access Programs and Features: In the Control Panel, click on Programs and Features.
- Locate QuickBooks: From the list of installed programs, find and select QuickBooks Desktop.
- Choose the Repair Option: Click on the Uninstall/Change option at the top of the window. In the QuickBooks uninstaller window, select Repair.
- Follow On-Screen Instructions: Allow the repair process to complete. This may take a few minutes.
- Restart Your System: Once the repair is finished, restart your computer to ensure all changes are applied.
Repairing QuickBooks Desktop can fix corrupted installation files and resolve errors like Error Code 1328.
Additional Tips for Success
- Backup Your Data: Before performing any repairs or updates, ensure you have a recent backup of your QuickBooks company files.
- Run QuickBooks as Administrator: Always run QuickBooks with administrative rights to avoid permission-related issues.
- Disable Antivirus Temporarily: Sometimes, antivirus software can interfere with updates or repairs. Temporarily disable it during the process, but remember to re-enable it afterward.
- Check Disk Space: Ensure your system has sufficient disk space for updates and repairs.
By following these methods, you can effectively resolve QuickBooks Error Code 1328 and ensure smooth operation of your software. If the issue persists, consider consulting QuickBooks support for further assistance.
Method 5: Utilize the System File Checker (SFC) Tool
The System File Checker (SFC) is a built-in Windows utility that scans and repairs corrupted or missing system files, which may be causing QuickBooks Error Code 1328. Follow these steps to use the SFC tool:
- Open Command Prompt as Administrator:
- Click on the Start button and type Cmd in the search bar.
- Right-click on Command Prompt and select Run as Administrator.
- Run the SFC Scan:
- In the Command Prompt window, type sfc /scannow and press Enter.
- The System File Checker will begin scanning your system for corrupted or missing files and automatically attempt to repair them.
- Wait for the Process to Complete:
- The scan may take several minutes to complete. Once finished, the tool will display a summary of the results.
- If any issues were found and repaired, restart your computer to apply the changes.
Using the SFC tool can resolve underlying system file issues that may be contributing to QuickBooks Error Code 1328.
Method 6: Perform a Clean Reinstallation of QuickBooks
If the above methods fail to resolve the issue, a clean reinstallation of QuickBooks may be necessary. This process involves completely removing the existing installation and reinstalling the software from scratch. Follow these steps:
Step 1: Uninstall QuickBooks Desktop
- Access the Control Panel:
- Open the Start menu and navigate to the Control Panel.
- Uninstall QuickBooks:
- Click on Programs and Features or Uninstall a Program.
- Locate QuickBooks Desktop in the list of installed programs.
- Select it and click on the Uninstall/Change button.
- Follow the Uninstallation Wizard:
- Proceed through the uninstallation prompts and wait for the process to complete.
- Once finished, restart your computer to ensure all residual files are removed.
Step 2: Perform a Clean Installation of QuickBooks
- Download or Locate the Installation File:
- If you have the installation CD, insert it into your computer. Alternatively, download the latest version of QuickBooks from the official Intuit website.
- Begin the Installation Process:
- Run the installation file (e.g., QuickBooks.exe) and follow the on-screen instructions.
- Ensure you have your Product and License Keys handy, as they will be required during installation.
- Complete the Installation:
- Once the installation is complete, restart your computer.
- Open QuickBooks and verify that the error has been resolved.
Additional Recommendations
- Backup Your Data: Before uninstalling QuickBooks, ensure you have a backup of your company files to prevent data loss.
- Disable Antivirus Temporarily: Antivirus software may interfere with the installation process. Temporarily disable it during the reinstallation, but remember to re-enable it afterward.
- Update QuickBooks: After reinstalling, ensure you download and install the latest updates for QuickBooks to avoid compatibility issues.
By following these methods, you can effectively resolve QuickBooks Error Code 1328 and restore the software’s functionality. If the issue persists, consider reaching out to QuickBooks support for further assistance.
Wrapping Up
We hope the above methods worked for you and that your QuickBooks is now functioning properly. However, if there are still users unable to resolve QuickBooks Error 1328, your QuickBooks might require expert assistance to fix the issue. To get help, reach out to the Data Recovery Service team at 888-786-2298. They are skilled professionals who can swiftly resolve such frustrating issues.
