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Proven Guide to fix QuickBooks Error 80070057

QuickBooks Error Code 80070057 is a common issue preventing users from accessing their company files. The error message typically states: Windows could not find backup devices on this computer. The parameter is incorrect (0x80070057). This occurs due to insufficient permissions, preventing file deletion or modification. This guide provides effective troubleshooting methods to resolve the issue efficiently.

What is QuickBooks Error Message 80070057?

Error Code 80070057 in QuickBooks Desktop appears when attempting to open a company file, indicating incorrect parameter settings. The issue stems from communication failures between the server and workstations in a multi-user setup. Limited file permissions, incorrect file extensions, or compatibility issues between QuickBooks versions can also contribute to the problem.

Causes of QuickBooks Error Message 80070057

Several factors may trigger QuickBooks Error 80070057, including:

  • Recent changes in the company file extension preventing QuickBooks from reading the file.
  • Damaged or incomplete QuickBooks installation.
  • Attempting to open a portable file without first launching QuickBooks.
  • Misconfigured firewall or security settings blocking QuickBooks access.
  • Corrupt or faulty file extensions, such as .qbm, .qbb, or .qbx.
  • Third-party software, including antivirus programs, interfering with QuickBooks operations.
  • A damaged .ND (Network Data) file, which helps QuickBooks function in multi-user mode.
  • Insufficient permissions to access, modify, or delete files in the shared folder.
  • BitDefender or other antivirus software blocking QuickBooks network connections.
  • Accessing a company file stored on an external storage device, such as a USB drive.
  • Using an incorrect file path or method to open the company file.

Identifying the root cause of QuickBooks 80070057 is crucial for effective troubleshooting. By addressing these issues systematically, users can restore seamless access to their QuickBooks company files.

Solution 1: Open QuickBooks With Administrator Permissions

When QuickBooks does not have sufficient administrative privileges, it may fail to function correctly and trigger error 80070057. Running the program with administrator permissions can resolve this issue by allowing QuickBooks to access essential files and system components.

  1. Close the QuickBooks application completely.
  2. Locate the QuickBooks Desktop icon on your desktop.
  3. Right-click the QuickBooks icon and select Run as administrator.
  4. If prompted by User Account Control (UAC), click Yes to grant permission.
  5. If your company file does not open automatically, navigate to the file location and click Open.

If the issue persists and is related to QuickBooks installation, consider re-downloading the application from Intuit’s official website.

Solution 2: Utilize QuickBooks File Doctor

QuickBooks File Doctor is a built-in tool designed to diagnose and fix common issues, such as damaged company files and network-related errors. Using this tool can help resolve error 80070057 by repairing file corruption and network problems.

  1. Download and install QuickBooks Tool Hub (if not already installed).
  2. Open QuickBooks Tool Hub and go to Company File Issues.
  3. Click on Run QuickBooks File Doctor.
  4. Select your company file from the list or Browse to locate it.
  5. Click Check File Damage Only, then select Continue.
  6. Follow the on-screen instructions and allow the tool to scan and repair the file.

After the scan completes, reopen QuickBooks and check if the error persists.

Solution 3: Rename the .ND File

The .ND (Network Data) file is used by QuickBooks to manage network connections to the company file. If this file is corrupted, renaming it can help resolve error 80070057.

Steps to Rename the .ND File:

  1. Navigate to the folder containing your QuickBooks company file.
  2. Locate the file with the .ND extension (e.g., companyfile.qbw.nd).
  3. Right-click the .ND file and select Rename.
  4. Add .OLD at the end of the file name (e.g., companyfile.qbw.nd.old).
  5. Save the changes and restart QuickBooks.
  6. If the error persists, delete the .ND file and restart QuickBooks.

Solution 4: Run QuickBooks Database Server Manager

The QuickBooks Database Server Manager (QBDBSM) allows multiple users to access the company file over a network. If it is not running correctly, error 80070057 may occur.

Steps to Run QuickBooks Database Server Manager:

  1. Open QuickBooks Tool Hub.
  2. Click on Network Issues and select QuickBooks Database Server Manager.
  3. If QuickBooks is not installed on the server, follow the prompts to install it.
  4. Click Start Scan if your company files are displayed. If not, browse to locate them and then click Start Scan.
  5. Click Close once the scan completes.

Solution 5: Open the Company File Correctly

If you are opening your QuickBooks company file incorrectly, it may cause error 80070057. Follow these steps to ensure you are accessing the file properly.

Steps to Open the Company File:

  1. Launch QuickBooks Desktop.
  2. Click on File, then select Open or Restore Company.
  3. Choose Open a company file, then click Next.
  4. Browse to the correct company file location.
  5. Select the file and click Open.

If you are trying to open a file over a network, ensure that the server hosting the file is running properly.

Solution 6: Update QuickBooks Desktop

Running an outdated version of QuickBooks can cause various errors, including 80070057. Keeping your software updated ensures that you have the latest security patches and bug fixes.

Steps to Update QuickBooks:

  1. Open QuickBooks Desktop and go to the Help menu.
  2. Click Update QuickBooks Desktop.
  3. Select the Update Now tab.
  4. Click Get Updates, then restart QuickBooks once the update is downloaded.
  5. Click Yes when prompted to install updates.
  6. Follow the on-screen instructions to complete the installation.

If the update fails, try closing QuickBooks-related background processes from the Task Manager and then restart the update process.

Solution 7: Move the Company File to the Default Location

If your company file is stored in an external location, such as a USB drive or cloud storage, it may cause access issues. Moving it to the default QuickBooks folder can help.

Steps to Move the Company File:

  1. Close QuickBooks Desktop.
  2. Navigate to the location where your company file is currently stored.
  3. Copy the .QBW file.
  4. Paste it into the default location: C:/Users/Public/PublicDocuments/Intuit/QuickBooks/Company Files.
  5. Open QuickBooks and select Find a company file.
  6. Search for the file and click Open.

Solution 8: Exclude Files and Folders from BitDefender Antivirus Scan

If you are using BitDefender antivirus, it can block network access to QuickBooks and cause significant interruptions. If you determine that QuickBooks is safe, you can add it to the antivirus exclusion list.

  1. Open the BitDefender interface and navigate to Protection.
  2. Click Open in the Antivirus pane.
  3. Go to the Settings tab and select Manage Exceptions.
  4. Click + Add an Exception.
  5. Enter the file path or folder location you want to exclude or browse to find it.
  6. Click the Magnifying Glass on the right side of the Exceptions window.
  7. Locate and select the file or folder, then click OK.
  8. Enable the antivirus after adding the exception.
  9. Click Save, and the rule will be added to the BitDefender exceptions list.

Solution 9: Exclude File Extensions from BitDefender Antivirus

You can also exclude QuickBooks file extensions from BitDefender’s scanning process to prevent conflicts.

  1. Open BitDefender and go to Protection.
  2. Click Open in the Antivirus pane.
  3. Select Manage Exceptions under Settings.
  4. Click + Add an Exception.
  5. Type the QuickBooks file extensions to exclude, separating them with semicolons. Example: .qbw; .nd; .tlg; .qbb.

Solution 10: Clean Install QuickBooks in Selective Startup

Performing a clean install in Selective Startup mode helps prevent third-party applications from interfering with QuickBooks installation.

  1. Close all open programs, including QuickBooks.
  2. Press Windows + R, type msconfig, and hit Enter.
  3. Under the General tab, select Selective Startup.
  4. Navigate to the Services tab and check Load System Services.
  5. Check Hide All Microsoft Services, then select Windows Installer.
  6. Uncheck Hide All Microsoft Services, then restart your computer.
  7. Uninstall QuickBooks from the Control Panel > Programs and Features.
  8. Download and install QuickBooks again from the official Intuit website.
  9. Return to normal startup by opening Run (Windows + R), typing msconfig, selecting Normal Startup, and restarting your system.

Solution 11: Configure Firewall Settings to Allow QuickBooks Access

Firewall settings can block QuickBooks from accessing local files and folders. Adjusting these settings can resolve the issue.

  1. Open Control Panel.
  2. Navigate to Firewall Settings and press Enter.
  3. Click Allow a Program and add QuickBooks to the list of allowed applications.
  4. Save the settings and restart your computer.

Solution 12: Check the Company File Name Extension

Incorrect file extensions can cause QuickBooks errors. Verifying and renaming the extension can resolve the issue.

Steps to Verify and Change File Extensions:

  1. Right-click the Company File and select Properties.
  2. Go to the QuickBooks tab and click OK.
  3. Create a new folder and move the company file to it.
  4. Rename the file and change its extension to .qbm.
  5. Open QuickBooks and restore the portable file.
  6. If issues persist, change the extension back to .qbb.
  7. If the file remains inaccessible, rename it to .qbx and attempt access again.

Solution 13: Use Quick Fix My Program from QuickBooks Tool Hub

If QuickBooks is running slowly or behaving erratically, using Quick Fix My Program can help resolve the issue.

  1. Download and install QuickBooks Tool Hub from the official Intuit website.
  2. Open QuickBooks Tool Hub and go to the Program Problems tab.
  3. Click Quick Fix My Program and allow it to complete the process.

Solution 14: Use System File Checker (SFC) Scan

The System File Checker (SFC) tool helps detect and repair corrupted system files that may be affecting QuickBooks.

  1. Press Windows + R, type cmd, and press Enter.
  2. Run Command Prompt as Administrator.
  3. Type sfc /scannow and press Enter.
  4. Allow the scan to complete and follow on-screen instructions.

Solution 15: Clear Disk Space

A cluttered hard drive can slow down QuickBooks and cause errors. Freeing up space can improve system performance.

  1. Press Windows + E to open File Explorer.
  2. Right-click C: Drive and select Properties.
  3. Click Disk Cleanup, then select Clean Up System Files.
  4. Empty the Recycle Bin and delete unnecessary files.
  5. Click OK to complete the cleanup.

Solution 16: Use DISM and Windows Management Tool

Deployment Image Servicing and Management (DISM) can fix system file corruption affecting QuickBooks.

  1. Open Command Prompt as Administrator.
  2. Type DISM.exe /Online /Cleanup-image /Scanhealth and press Enter.
  3. Next, type DISM.exe /Online /Cleanup-image /Restorehealth and press Enter.
  4. Once completed, update Windows and check if QuickBooks error 80070057 is resolved.

Solution 17: Sync Date and Time Settings

Incorrect system date and time settings can cause QuickBooks errors. Ensuring proper synchronization can help.

  1. Press Windows + I to open Settings.
  2. Select Time & Language > Date & Time.
  3. Enable Set time automatically and Sync now.

If using Windows 10, right-click the taskbar, select Adjust Date/Time, and ensure the settings are correct.

Looking for further assistance?

QuickBooks Error 80070057 can be a frustrating obstacle, especially when it prevents access to critical financial data. Understanding the underlying causes—whether it be incorrect permissions, firewall restrictions, or file extension errors—can help in resolving the issue efficiently. By following the appropriate troubleshooting steps, you can regain access to your company files and ensure seamless business operations.

If you continue to experience difficulties or suspect data corruption, seeking professional assistance is highly recommended. Our QuickBooks Data Recovery Service provides expert solutions to recover lost or damaged data, ensuring minimal disruption to your accounting workflow. Don’t let technical issues slow you down—reach out to our professionals for reliable and secure data recovery assistance today.

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